Servicenow Workflow Quarterly Magazine: Augmented reality is changing field service management

Robotic Skies talks with Workflow Quarterly Magazine about AR and its impact on how Robotic Skies Technicians work with partners and customers:

With AR, a technician and remote mechanic, each wearing a Google Glass headset, can work together to repair equipment or develop maintenance plans, says Brad Hayden, founder and CEO of Robotic Skies.

With the ability to collaborate remotely, technicians can spend less time traveling to training sites and more time performing key service tasks. “This has certainly opened up our eyes to what the possibilities are, as well as our customers’ eyes as to how this can work,” Hayden says. “Everybody’s very much used to not only meeting online but also developing relationships online. It’s been an overall paradigm shift.”

Read the full article on the Servicenow website